Privacy Policy

1. Information We Collect

Information you provide:

• Name, email, shipping address, phone number (at checkout)
• Payment information (processed by our payment provider — we do not store card numbers)

Information collected automatically:

• IP address, browser type, device type
• Pages visited, time on site, referring URLs
• Cookies and similar tracking technologies

2. How We Use Your Information

• To process and fulfill your order
• To send order confirmation and shipping updates
• To respond to customer service inquiries
• To improve our website and product offerings
• To send marketing communications (only if you opt in)

3. Sharing Your Information

We share data only as necessary to operate our business:

• Fulfillment suppliers (Spocket, Zendrop): receive your shipping address to fulfill orders
• Payment processors: receive payment details to process transactions
• Shipping carriers: receive your address for delivery
• We do not sell your personal data to third parties.

4. Cookies

We use cookies for session management, analytics (e.g., Google Analytics), and optional marketing. You can disable cookies in your browser settings. Some site features may not function without cookies.

5. California Residents — CCPA Rights

If you are a California resident, you have the right to:

• Know what personal data we collect, use, or disclose
• Request deletion of your personal data
• Opt out of the sale of your personal data (we do not sell data)
• Non-discrimination for exercising your rights

To exercise these rights, email hello@snuggie.ai with subject line “CCPA Request.”

6. EU/UK Residents — GDPR Rights

If you are in the EU or UK, your rights include:

• Access to your personal data
• Rectification of inaccurate data
• Erasure (“right to be forgotten”)
• Restriction or objection to processing
• Data portability

Our legal basis for processing: contract performance (order fulfillment) and legitimate interests (fraud prevention, analytics). To exercise GDPR rights, email hello@snuggie.ai with subject line “GDPR Request.” We will respond within 30 days.

7. Data Retention

We retain your data as long as necessary to fulfill orders, comply with legal obligations, and resolve disputes. Order records are kept for 7 years for tax/accounting purposes.

8. Security

We use industry-standard security measures (HTTPS, encrypted storage). No method of transmission is 100% secure; we cannot guarantee absolute security.

9. Third-Party Links

Our site may link to third-party sites. We are not responsible for their privacy practices.

10. Children

Our site is not directed to children under 13. We do not knowingly collect data from minors.

11. Changes

We may update this policy. Changes will be posted here with a new effective date.

12. Contact

Levee Investments LLC / Snuggie.ai
Email: hello@snuggie.ai